High costs for bad service

Iwyze insurance has really disappointed me. At first when they call you to get a quote on the insurance, the calls are continuous, clear and on time but when it’s time to claim, they don’t call you when they say they going to and the lines are so bad, you can’t even hear what they are saying. The panel beater (which was appointed by them) had sent a quote for their approval a week ago, whenever I call I get the same feedback, they on the phone with the assessor and will let me know what’s going on, they never let me know. I have to always phone or email to find out the status, infact if I didn’t phone they would’ve taken even longer but because I am without a car, I’m literally pleading to them for a quicker response as I’m losing so much of money towards transport (also keeping in mind the 13,500 excess I have to pay) at this rate I won’t even be able to afford transport and have to hike to work. My advise, don’t go with Iwyze! You pay high premiums and ever higher additional excess, with extremely poor service.