HEART-BROKEN

RED FLAG!!! RED FLAG!!! RED FLAG!!! RED FLAG!!! iWYZE employees are heartless, they called me to say they have a cheaper premium for me. I asked them about the communication which I received last week with this wording: "iWYZE. Your claim has been allocated to a Senior Validator, who will be assisting you further with the claim. FSP&Ins.T&Cs." I was talking to Tami Ndaba who told me that their Senior Validator is Modupi Mogano who had already closed the claim so I should not expect any response from them. Boitumelo showed me photos of the exterior of the car and I was complaining about the interior and she said "If you remember our call I advised that I need to do my own investigation and that was done, so I received everything I needed from the towers , my panel beater also with all the pictures and video’s compiled from my panel beater to me also my towers no parts were ****** so that its why I am referring you to my complaints department as I have given them also my findings. Your complaint it came to me only 2 weeks from now I do apologies with the inconvenience caused before from when you started with lodging your complaint." Now they want to give me a cheaper premium, is this normal? It's just that I don't have money for the lawyers but one day, they will regret everything they have done. I am heartbroken.