Hard to get customer support when you are already a customer, they are quick to call you for new business but they care about maintaining current customers

Why is it so hard to get through to Iwyze. When I dial the contact centre number there is no option for assistance for myself who already has car insurance with Iwyze. They refer you to a website that doesnt exist. The voice prompt is so fast and unclear, they dont even give you an option to speak to anyone. I then selected the option for a call back, got the call back and was told that because i already have a policy in place someone else would call me back, this was last week and I am still waiting on a call back. If I dont hear back from Iwyze soon, i will be cancelling my contract. Michelle Arries Policy no: ***. thanks