Harassment by iWyze assessor and rejecting valid claims

I have just read the below post and have noted similarities to my case raised on the 11 June 2019 , whereby the same assessor rejected a valid claim how long and how many do poor South Africans have to surfer in the hands of this assessor before iWyze take notice of our concerns or it doesn't matter as long as we pay the premiums and our claims gets rejected iWyze is happy , we call on the @publicprotector to intervene and protect the poor South Africans from this victimisation. All iWyze do is to comment and say your issue has been escalated,this harassment of clients needs to end almost immediately

Francois J | 21 Nov 2017, 10:10

I suffered a house burglary on 13 Sept 2017, and consequently lodged my claim with iwyze for the replacement of my 55” Samsung smart tv (was in sitting room) and 32” LG tv which was in the main bedroom. Not long after lodging my loss I received a call from an assessor i.e. Kreban Govender who now wanted to make an appointment with me as he will be flying to Cape Town from Johannesburg, to come and do an ‘assessment’ of the loss claimed by me. This is also an ex cop or at least so he says, and I have read other reviews of clients who also state that the assessor who came to assess the loss claimed is also ex cops. This seems to be a strategy of intermediation. He was rather adamant to make the appointment as he arrogantly told me that if I don’t accommodate him with the appointment the claim will not be attended to until he fly down and do the assessment. He came to my house, this was a couple of days after the burglary. The front door of the house including the security gate was forced open and as a result the door had to be ‘sealed’ from the inside until it could be fixed by the building Insurance. The assessor (K Govender) took photos of the inside of the burgled house, and had questions of what happened on the day of the break in. They have no empathy of sympathy for clients who go through such traumatic event. I was than advised that the LG tv will not be paid as part of the claim. This tv I own probably for the past 5/6 years. It was bought cash. The Reason for not settling the LG claim is they want proof of owner-shop, in the form of receipts or photos. My question to Kreban Govender was who takes photos of TVs??? And do you honestly expect the client to produce a receipt of 5/6 years ago??? I challenged them as it is the obligation of the insurer to ensure that they have the sufficient proof and inventory of clients, which is suppose to have been updated annually. I as customer have disclosed the items I would like to include when signing up initially with iwyze, especially items such as TVs. When I told him that I have been paying a premium which is inclusive of the cover for both TVs as I have disclosed both TVs, he advised that it does not suffice or confirm ownership. It is easy for this insurance company to accept your money every month but when you claim they will find every reason on earth why they cannot be held liable. Insurance is a cover which is bought on a month to month basis, hence th customers ability to cancel at any given time. These vultures act and make customers feel like *****’s when they lodge a claim. When I requested the call recordings I was told they had a power failure on the day and is unable to provide same. Honestly!!!! You are not dealing with uneducated fools. To date they have only settled on the 55” Samsung tv and still wanted to settle with R3000 less of the value of the tv. I had to d inquiries and discovered that the value they want to settle will not even replace my smart 55” tv. The agreement of loss was than revised and signed. I eventually found a photo of the remote (LG)who happens to be in a photo I took. I forwarded it to Kreban Govender and said the remote does not indicate the serial or model TV. Even though you can clearly see in the pic it’s a Lg tv remote. This is double punitive measures practiced by Old Mutual. I am utterly disgusted and disappointed in the service I experienced with old mutual, I would not recommend any person to do business with them, the staff that deal with these claims are not taking your interest as customer to heart, for them is saving money’s/ funds for the company which makes it of the premiums we pay!!!!! What a ****gish bunch of ******!!