KJ
Kirsten J

1 reviews | Active since Nov 2013

14 Oct 2015, 12:19

Harassed by Call Centre

I have been constantly contacted by Old Mutual/IWyze about a quote for car, household and other insurance. The first 3 times, I did not mind answering the phone and saying politely that I was not interested. But then to be phoned 3 times a day, nearly 4 times a week got a bit much for me. I started asking the call centre to please take me off of the call list (which to this day I would still love to know where they got my number from) Now thye have gotten clever - *** is a computerised voice that asks if you want a quote or not and when you select no, I STILL GET CONTACTED A WEEK LATER by the same number!!! I think that I can clarify this as harassment and darn right rude. Where is the customer rights here? So please Old Mutual, remove me from your contact database, hopefully my extreme measure of coming onto Hello Peter will get that right. <br> Thank you

0
Replies (1)
iWYZE
iWYZE's reply14 Oct 2015, 14:03
Official
Hello Upset BFN,

Thank you for taking the time to write to us.

We apologise for the inconvenience caused and the complaint has been escalated to our Sales Dept. to investigate the complaint.

Should you have any queries please email ***.

Best Regards
Tasmin
iWYZE Team