Gyser burst

I am extremely disappointed with iwyze. I lodged a claim on the 27th of January for my burst Gyser and a plumber(Starplex Maintenance )was assigned to my address for assessment. Upon arrival the took pictures and then a report was sent to Europe assist the agent that works with iwyze. Till to date my claim is still open and the is not way forward. I requests a cash settlement and Iwyze says they need a Gyser quotation from the Starplex maintenance but they keep sending a wrong report and and quotation and it has been like that since the 28th of January 2025 to date. The inconvenience of not having hot water for over twelve days. This is unacceptable, POOR service from iwyze, really disappointed with their service.