Great service will always recover on shabby service

I was involved in an accident where someone smashed into my rear whilst I was at a red robot. The claim was handled by Iwyze and the offender was also insured through Old Mutual. I waited patiently for a refund of my excess and after 6 months was ready to blow a gasket at the shabby service. After numerous queries I was contacted by Sandra who took no time at all to finalise- and I happily received a very welcome refund today- Thank you for your efficiency