Giving the run around.

The worst insurance company I have ever been with. I've had 3 cars before my current car. I have never experienced such incompetence. My car was towed on the 26th of December 2022. On the 28th of December 2022, I called the claims department. They asked me all the necessary questions and I gave telephonic consent to lodge an investigation into my claim. No documents were sent to me but an assessor was appointed. On the 3rd of January, I called the claims department to find out about the claim, I was then informed about the documents that I was supposed to submit. On the 4th of January, I am informed by the assessor that the assessment has been completed and submitted to my insurance. My car will be repaired. I phone the claims department and ask on what grounds my car was declared fit for a repair when no investigation was done on the accident. The impact bent an I-beam which means it was a high impact accident. No camera footage was viewed and no one came to view the accident scene. I asked for an email to lay my dispute, I was given the wrong email address. I asked for the report from the assessor, the report was not sent. I asked to speak to the person who is handling my claim, he was not available and he has not contacted me since. I am really disappointed. I will never recommend iwyze to anyone.