Frustrating

Already frustrated as it is and you are just adding to my frustration. Woke up to a debit and absa telling me to fund my account because of this debit. I get paid on the 15th (January-December) have been with iwyze for 3 years don’t remember such **** i am getting. So must i go around looking for money todays before payday to fund my account because you just happen to have scheduled one before time without even an agreement from me? Secondly i was swiped by water on friday during heavy rains in rustenburg on Friday morning. Registered the claim on sunday on the app! No communication!!!! Called your call centre and was told someone was allocated the claim and will call me. I have 2 cars and both insured with different insurances i must say you just know how to frustrate a person. I have alsways followed you up with all my claims. You have the most poor service to date