Frustrated customer

My car was ****** on the 10th of January 2024. The car was recovered 2 days later. The insurance later told me to send them proof of ownership so that they could fetch the vehicle for assessment. Till date nothing has been done. I gave a statement to the detective in charge of my case back in January. Iwyze just kept lying and saying the police are not allowing them to take the car. After numerous follow up calls, Delano Mache the senior validatorI had to arrange a meeting with the person in charge of arranging the towing of the vehicle Mr Herman. Mr Herman did not bother to come to the meeting but sent a towing truck driver who did not have the documents authorizing the collection of the vehicle. Who also came late, and the detective also couldn't come to the meeting because he had his own work to attend to. On Monday the 11 March, a lady from Iwyze by the name of Bennedict asked me to travel to Isipingo to make a statement as they cannot find the detective in charge of my case. I had to call the detective, who told me he had seen Bennedict and she did not mention anything about my case. He let me complain to his superior and they got hold of Bennedict. The detective called me from his cellphone and he gave Bennedict the phone, who then told me I don't have to go to Isipingo as they has received my statement from the detective. She later asked for my ID copy and I sent it her. Yesterday, I contacted her and she told me to expect a call from an Assessor as the vehicle had been collected on Monday. To my surprise, the vehicle is still parked at the police station, which means they are just making fools of me and still collecting my monthly premiums. The senior validator in charge of the claim is just keeping quiet and not doing any follow up on my claim. What is the point of paying for insurance, if this is what you have to go through when it's time to claim?? I am tired and very frustrated with all this. Can you please just keep the car and pay me out so that I can buy a new one. You can do whatever you like with it, keep it at the police station for ever if you like.