Frustrated client

To claim is a hustle I was involved in an accident on the 6th January 2022 but I managed to register a claim on the 13th I couldn't sign-in in their hub and telephonic claim report is a hustle you wait for hours until you run out of airtime or it just cut the call after a long wait listening on a voice prompt. after registering a claim they promised feedback in 3 days which till to date I have not received any communication from them I waited patiently so they will inform me where to get a courtesy car but nothing has happened. On Thursday 27 Jan I hit a pothole that damaged 2 tyers they refused towing assistance I am angry, disappointed, and frustrated because I've been religiously paying my premiums such a big company is so disappointing.