********** deductions and pathetic after sales service

I obtained an insurance quotation telephonically from iWyze which I accepted. I was then forwarded a link to accept a debit order instruction via DebiCheck. I was unable to complete the debit order approval within the stipulated time however I did not receive any further links for approval and the debit order was nevertheless processed off my account. What is the point of this process?

I also found discrepancies on my insurance schedule and have e-mailed iWyze as well as the supervisor that was involved in processing my policy. I have had no responses to my e-mails and the promised turnaround time has been exceeded.

I await confirmation of my request to cancel the insurance and a refund of the debit order that was **********ly processed.