nM
ntesang M

1 reviews | Active since Jun 2013

29 Mar 2022, 21:21

********** deduction

Good day ***

On the 17/03/2022 there was an ********** deduction on my account and I called on the 17/03/2022 after realizing that.I was told by the consultant that the money will be reversed on the following day but the following week I called again to check how far is my money and I was told to wait 7 days which I deed and till to date my money is not yet reversed. This ********** activity has cause a serious inconvenience in my budget.I took a car insurance at nedbank and they told me it's written by iwyze but this has left me with no option but to cancel it as well as you have proven to me that you are unreliable company. I will make an affidavit and forward this matter to nedbank and Ombudsman aswell.

Regards ntesang Charlotte Gaobuse ***ĺ Ntesang Gaobuse

0
Replies (1)
iWYZE
iWYZE's reply05 Apr 2022, 09:33
Official
Dear Ntesang
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
 Please be assured that we have directed your request to the team for urgent assistance.  Kind regards
The iWYZE Team