*****
I received an sms on 29 Oct thanking me for taking out a policy with Iwyze VAPS. the tel number on it was not the same as the website so after discussing this with my actual broker we decided it was a phlishing sms and ignored it. BUT lo and behold a debit for a policy I never took out was taken from my account on 1 Dec. I cancelled my M&F policies years ago, which has to be how they **********ly obtained my banking details. I took half an hour to find another 2 victims of this ***** from their facebook page. I have contacted them. I will be taking this to the ombudsman and should this issue not be resolved before the end of business on Monday I will be taking legal action. This is *****! This is not MAYBE *****. Old mutual and Iwyze you have crossed the line!
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Replies (2)'s updateReviewer Update
10 Dec 2017, 14:36on further investigation into my insurance. I discovered that I still had a Mutual and Federal Accidental death policy. I have not had any communication from them since 2007. It appears that they may have changed my Accidental death into a VAPS policy. This is also completely unacceptable!
's update10 Dec 2017, 14:36
Reviewer Update
on further investigation into my insurance. I discovered that I still had a Mutual and Federal Accidental death policy. I have not had any communication from them since 2007. It appears that they may have changed my Accidental death into a VAPS policy. This is also completely unacceptable!
iWYZE's replyOfficial
11 Dec 2017, 08:44Dear Kath Douglas
We regret to learn that our service has disappointed you. Kindly allow us some time to investigate the complaint and feedback will be provided to you soon.
Regards
The iWYZE Team
Best regards,
iWYZE's reply11 Dec 2017, 08:44
Official
Dear Kath Douglas
We regret to learn that our service has disappointed you. Kindly allow us some time to investigate the complaint and feedback will be provided to you soon.
Regards
The iWYZE Team
Best regards,