Forced to drive an unsfae vehicle : iWYZE's disgraceful handling of my claim

I am so dissapointed with the level of inadequency from this insurance honestly , I was involved in a car accident on the 21st of February 2026 and from that moment It has been one issue after another .

Firstly I was not provided with emergency roadside assistance , If it wasn't for Tracker IDK who would've assisted me , I then opted for a courtesy vehicle which I only received for 30 days , that period has now ended , yet my car is still not repaired as they say they have not received parts since there is a war .

What makes the situation disgustingly worse is that I was recently contacted and told they want to return the car to me in its damaged state , claiming it is still drivable and that they will only fix the tyre for now , they said they will take the car back once they received the parts . I have repeatedly made it clear that I do not feel safe driving a damaged vehicle , especially when there would be underlying issues like the suspension damage , despite this ? They do not care , they keep on saying there is nothing they can do .

I begged for a courtesy car , then they said the delay of the car parts is not their fault alledgedly due to the Iran war . I have now been without proper transportation for nearly 2 months while they have had my car in their possesion .

On top of this their customer service is sickening , everytime I call tehy place me on hold until I hang up , or make promises about calling me back and never do . Lol they even said my case was escalated to management, yet is still that nothing can be done .

I went as far as asking to cancel my policy , instead of assisting they said they would connect me then held my call then I ended up being disconnected .

I feel ignored and disrepescetd , the least you guys can do is help me cancel my policy , you failed me man .