First time claim, a very bad experience

First time claim, a very bad experience I insured my second vehicle with iwyze for nine years. I had an accident last month October 2025 and I call iwyze to logged a claim. At the first three days I was contacted by iwyze representatives and ask to submit required documents and I did and promised, that my claim wont take long. I was given a rental vehicle since my cover includes a rental car. After that iwyze never contacted me . Weeks pass without any notification, I had to call them or send call backs with the app to check my claim. Third week passed forth week, no feedback, I even I informed iwyze that I need this vehicle, I'm using it for many things (bakkie/van). Every time I am contacting iwyze Im being informed that my claim is still in process, that I must be patient. One month has pass no feedback I even ask for a supervisor of which I'm not given and they says he/she will call me back. This situation have frustrated and affected me and my wife and kids . Worse of all they canceled the vehicle rental after all my attempts and now my kids wont be able to go to school and write their exams. I myself cant use public transport for safety reason since I work for the state using a uniform. I feel so ****med and betrayed for nine years by iwyze,