Fast to Take your Money But Wont Process Claim

I have been paying to have my MacBook Pro 15\ 2012 Fully insured (Actually insured it before I left the iStore). Sadly a month ago it received some serious liquid damage. I took it to be repaired by iFix. They charged me just short of R1000 to tell me the Notebook would cost more to repair than just replace it. I.e. It is a write off. I have this is writing from iFix.<br> <br> 3 weeks ago I Submitted my claim telephonically and submitted all the relevant documents along with the report from iFix stating my MacBook Pro is a write off... Guess what? I have not received 1 phone call. I received 1 e-mail when I complained but nothing since. I have Spent 2.5 hours on the phone to their call centre (Costing me just sort of R265 to date)