Fantastic servie from Naledi

Good day<br> <br> Although my overall service up until the point when Naledi took over was terrible, Naledi took ownership of the query and had what I had been waiting for five days to get a response on sorted within and hour.<br> <br> I lost my cars immobuliser key and called in on Wednesday last week and was advised that its not covered, I had specifically asked on the sales call if this would be covered and they had advised it would so I asked the consultant to listen to the call and get back to me. By Friday I still did not have a response, I called back and the yet another consultant - Kelebegine advised she would call me back and I got no feedback.<br> <br> This morning I called and spoke to Naledi, she physically got up and went and listened to the call, phoned me back within half an hour and advised that it was covered and I received confirmation that the claim was processed within ten minutes! Fantastic save and service from Naledi, I sincerely hope that she gets recognised for her amazing willingness to help, even though I could hear on the call that she was not well.<br> <br> Thank you Naledi!