1 reviews | Active since Feb 2021
False information and Miss Leading Advertising
Hi Guy's
Firstly i would like to thank you for taking the time to read this and acknowledging my complaint.
When i listened to a TV advert in regards to a free quotation with one of the advisors and if IWYZE is unable to beat the premium then cash back will be provided to the person due to IWZE unable to beat the premium.
So i gave it i try to see if their is another company that could offer me a much more cheaper premium or like like comprehensive cover.
While speaking to the advisor who was very helpful this morning and advise me of what my premiums with be for a full comprehensive cover with IWYZE was around R830 - R930 which he could not much or beat my premium on the vechile that i done a quote on.I only done a quote on one of the vehicle with IWYZE to see what will be the outcome however they could not beat it.
Then i asked how do i go upon claiming the R1750 due to fact that IWYZE could not beat my current premium and that i have been claim free with the same insurance company for 3 years which is stated in the T&C's which in all fairness i do qualify for this.
I submitted all evidence regarding my policy schedule and the claim free letter.
I recieved a call around 16:44 to be advise that i do not qualify due to the fact that i do not have full comprehensive cover which i advise thats a lie due to the fact that my policy states full comprehensive cover and am paying monthly. Also i have a cover on the other vechile which i did not complete a quote for thats states Better Car in brackets but the car is insured on Retail value.
Like for like is based on what IWYZE can offer which is similar thats the reason or meaning of like for like.
In all honesty this totally miss leading add because the bellow points is what is mentioned on the T&C's online: How do I Pocket the R1 750:
-You must be a new iWYZE customer -You must complete an iWYZE car insurance quote -You must have been claim-free for at least 3 years -You must have been with the same insurer for 3 years -iWYZE could not match or beat your current car insurance quote or premium.
So in simple words please may i have what is due to me as infact IWYZE could not beat my premiums.
Kind Regards José
We acknowledge receipt of the complaint and the contents have been duly noted.
Kindly allow us sometime to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted.
Kindly allow us sometime to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
IWYZE Feedback:
We acknowledge receipt of your complaint regarding the outcome of the quote comparison campaign
you took part in.
Our underwriting department has confirmed that the assessment was conducted, we were able to beat the
current premium which you are paying on the motor section of your policy.
Upon receipt of your documents, they are handed over to our underwriters who review them. After careful
review of your documents, our underwriters provided the following outcome:
You do not qualify for the noted campaign as your current insurance policy cannot be matched to our
products offering due to the following reason: Vehicle Insured Value (Better Car).
Your current insurer offers you cover for your vehicle under the Better Car Value, which entails giving you a
newer model of the insured vehicle or an additional 15% pay-out if a new model is not available. This insured
valued type is considerably different to the Retail and Marked value which is offered under the Iwyze
product and since the WYZE product does not offer this vehicle insurance type, the competitor policy cannot
be matched to our product Offering and therefore would not be a complete Like-For-Like comparison.
Based on the above there are fundamental differences in the two products.
This is my feedback:
This does not make any sense to me at all due that is something that is offered by the insurance company and if IWYZE can not match or beat or conduct a like for like comparison to the deal then in simple terms give what is rightfully owed as per agreement of the policy.
My question is that, is not comprehensive cover then? Which clearer states comprehensive cover on my schedule so what is the issue, if the insurance offer additional service which is something that i took out that will benefit me as a client, which IWYZE need to relook at.
If they could off me a better deal, why wasnt i told or offer at point of sale and yesterday after receiving a call which the employee mentioned that IWYZE is unable to beat the deal.
In simple words they are unable to beat the deal, so R1750 deal is owed to me which needs to acknowledge from their end that they cannot brat the deal.
IWYZE Feedback:
We acknowledge receipt of your complaint regarding the outcome of the quote comparison campaign
you took part in.
Our underwriting department has confirmed that the assessment was conducted, we were able to beat the
current premium which you are paying on the motor section of your policy.
Upon receipt of your documents, they are handed over to our underwriters who review them. After careful
review of your documents, our underwriters provided the following outcome:
You do not qualify for the noted campaign as your current insurance policy cannot be matched to our
products offering due to the following reason: Vehicle Insured Value (Better Car).
Your current insurer offers you cover for your vehicle under the Better Car Value, which entails giving you a
newer model of the insured vehicle or an additional 15% pay-out if a new model is not available. This insured
valued type is considerably different to the Retail and Marked value which is offered under the Iwyze
product and since the WYZE product does not offer this vehicle insurance type, the competitor policy cannot
be matched to our product Offering and therefore would not be a complete Like-For-Like comparison.
Based on the above there are fundamental differences in the two products.
This is my feedback:
This does not make any sense to me at all due that is something that is offered by the insurance company and if IWYZE can not match or beat or conduct a like for like comparison to the deal then in simple terms give what is rightfully owed as per agreement of the policy.
My question is that, is not comprehensive cover then? Which clearer states comprehensive cover on my schedule so what is the issue, if the insurance offer additional service which is something that i took out that will benefit me as a client, which IWYZE need to relook at.
If they could off me a better deal, why wasnt i told or offer at point of sale and yesterday after receiving a call which the employee mentioned that IWYZE is unable to beat the deal.
In simple words they are unable to beat the deal, so R1750 deal is owed to me which needs to acknowledge from their end that they cannot brat the deal.