FALSE ADVERTISING..IWYZE SHOULD STOP THEIR AD CAMPAIGN

Item: iWYZE
Rating: 1
Author: Valmont F

Complete and False Advertising, on the part of Iwyze... they could not beat my premium, and instead of paying me out as they advertised, they came up with a a quotation after the fact, which came in a little lower, but if I had to claim would cost me an arm and a leg more with additional excesses added with various exclusions and fine print...they also state "It is important to remember that your cover will only be activated once we assess and accept your full risk profile" which if I understand correctly, the premium they quoted is not fixed and could be more. Iwyze, what happened to Treating the Customer Fairly? I have sent Iwyze all my details and no claim bonus letter and still they dance around the pay-out...Iwyze, please stop airing the adverti*****t, if you don't intend on honouring it. This is truly not what I expected from a renowned insurer.

Helpful (0)

Replies (2)

iWYZE's replyOfficial

22 Jul 2020, 18:15

Dear Valmont,

We are so sorry to hear about your experience and thank you for bringing this to our attention. Please be advised that the matter has been escalated to the relevant department.

Regards,
The iWYZE Team

iWYZE's reply22 Jul 2020, 18:15

Official

Valmont F's updateReviewer Update

31 Jul 2020, 09:19

As expected, no correspondence from Iwyze, You should be ashamed to still run your false adverti*****t campaign. You could not beat my premium and instead of honouring your commitment as per your false adverti*****t, you prefer to ignore people, and hope it will go away. I 've received quotes from other insurance companies, and one of you competitors could not beat my premium and did not hesitate to make good on their promise. I will definately not recommend Old Mutual Iwyze as a potential insurance company to anyone.

Valmont F's update31 Jul 2020, 09:19

Reviewer Update