EP
Elizabeth P
1 reviews | Active since Jul 2015
28 Jul 2015, 08:58
Failure to timeously fix burst water pipe
I have a burst water pipe under my bath (discovered on Sunday morning), and the first response I can get is a \leak detector"on Wednesday morning at 9am"
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Replies (1)
iWYZE's replyOfficial
29 Jul 2015, 16:18Hello bpettit,
I can really appreciate your frustration and irritation at not having water for 4 days. Gerhard Oosthuizen from our Claims Department has contacted you to acknowledge your complaint and to apologise for the inconvenience.
Unfortunately all of our service providers in your area were fully booked and this is something that we will look to address going forward.
A plumber is scheduled to come to your home tomorrow morning.
Gerhard will follow up with you and the service provider to confirm that everything has been resolved to your satisfaction.
Please don't hesitate to contact Gerhard with queries or you can email *** .
Kind regards
Rodwell
iWYZE
I can really appreciate your frustration and irritation at not having water for 4 days. Gerhard Oosthuizen from our Claims Department has contacted you to acknowledge your complaint and to apologise for the inconvenience.
Unfortunately all of our service providers in your area were fully booked and this is something that we will look to address going forward.
A plumber is scheduled to come to your home tomorrow morning.
Gerhard will follow up with you and the service provider to confirm that everything has been resolved to your satisfaction.
Please don't hesitate to contact Gerhard with queries or you can email *** .
Kind regards
Rodwell
iWYZE
iWYZE's reply29 Jul 2015, 16:18
Official
Hello bpettit,
I can really appreciate your frustration and irritation at not having water for 4 days. Gerhard Oosthuizen from our Claims Department has contacted you to acknowledge your complaint and to apologise for the inconvenience.
Unfortunately all of our service providers in your area were fully booked and this is something that we will look to address going forward.
A plumber is scheduled to come to your home tomorrow morning.
Gerhard will follow up with you and the service provider to confirm that everything has been resolved to your satisfaction.
Please don't hesitate to contact Gerhard with queries or you can email *** .
Kind regards
Rodwell
iWYZE
I can really appreciate your frustration and irritation at not having water for 4 days. Gerhard Oosthuizen from our Claims Department has contacted you to acknowledge your complaint and to apologise for the inconvenience.
Unfortunately all of our service providers in your area were fully booked and this is something that we will look to address going forward.
A plumber is scheduled to come to your home tomorrow morning.
Gerhard will follow up with you and the service provider to confirm that everything has been resolved to your satisfaction.
Please don't hesitate to contact Gerhard with queries or you can email *** .
Kind regards
Rodwell
iWYZE