Failure to complete quote / rude

I submitted my information on Hippo.co.za on Wednesday 27 January 2021 and saw an okay quote for iwyze car insurance. There wasn't any other information so had to click "im interested" and so I did. Next day a lady from IWYZE called me late in the afternoon and took 15 minutes of my time to review and confirm my details, then gave me a different quote. I told her I saw *** on the hippo site with the same excess, she said she would check then re confirmed same details, then told me to hold for a few minutes while she negotiates the best quote. Another 5 minutes pass, then she says thanks for holding and cuts the call. Didnt hear from her again. I assumed it was late so she'd call tomorrow. Friday came and went and nothing. Its a bit disappointing as I was genuinely interested in a firm quote for comprehensive car cover. I have 9 years of full comprehensive cover, and I guess maybe they couldn't get the quote shown on hippo? Any way if they couldn't beat my current premium with Budget, whats the point of those ads that they'll pay you out (505 rand or something). Such a shame... today is 31st and tomorrow is 1st February so my premiums with current insurer will go out...