Failure, no Recommendation nor solution yet debits

On January 19, 2015 - I received a rejection for roof leaks claim on the basis of debris. I found the rejection absolutely unfounded, iWyze failed to even recommend a service provider to repair this - tight valley or remove the debris. We had someone to look at the problem, and they found this report absolutely ridiculous. <br> <br> Yet, the debit order keeps going through without fail in spite of this very poor service. What are we exactly insured for? Do we need a meteor to fall on us for the claim to be fairly assessed. Why are you debiting my account, because once rejected I have no basis for the next claim even it the sun falls on us because there will be some debris. We experienced bad storms and heavy rains and the roofs was leaking in many areas of the house, some houses had severe damages, we only experienced leaks, ceiling damages and electricity affected.<br> <br> I NEED THE AMOUNT REFUNDED, WILL PUT A STOP ORDER FROM HEREON.