1 reviews | Active since Jun 2019
factory fitted items
I joined the insurance company on the 01 November 2018 and inspection was done on 2018 October 2018. from that inspection I have a dispute with insurance company over certain items. they told me that sun roof and mags wheel of Golf 2015 model are extras which are not covered. I called the company several times from 2018 November 15 to date without success, they told me to get VW documents verifying the items. I submitted certificate from VW confirming that Sun roof and Mag wheels are factory fitted.I called the company after emailing the document and still was able to help me with confirmation if the said items are now insured or not. please help me regarding this matter cause if something happens to the car I will be in for it.
Oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, we have escalated the matter to a service manager for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
Best regards,
Oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, we have escalated the matter to a service manager for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
Best regards,
We have discussed the matter with our complaints department, we can confirm that an SMS was sent on the 9th of May 2019 advising you that you can send the document from VW to *** and this was followed by an email sent to you on the 13th of May 2019 requesting for the document from VW.
Kindly send us the document from VW on the above-mentioned email address in order for us to make this right.
We apologise for the frustration and the inconvenience that this has caused
Kind Regards,
The iWYZE Team.
Best regards,
We have discussed the matter with our complaints department, we can confirm that an SMS was sent on the 9th of May 2019 advising you that you can send the document from VW to *** and this was followed by an email sent to you on the 13th of May 2019 requesting for the document from VW.
Kindly send us the document from VW on the above-mentioned email address in order for us to make this right.
We apologise for the frustration and the inconvenience that this has caused
Kind Regards,
The iWYZE Team.
Best regards,