Extremely Poor Service and Unauthorized Debits by iWYZE

I previously held a car insurance policy with iWYZE, which I cancelled in December 2024. Despite the confirmed cancellation, the company has continued to debit my account every month from January to date.

I reversed the payments because I knew the policy was no longer active. This has also resulted in unnecessary bank charges of R50 for every reversal costs I should not have to incur, especially since I am no longer covered by them.

In June, iWYZE claimed the debit was for an outstanding December premium because the cancellation was processed after their billing cycle. Although I found this unusual especially since they had already sent me a cancellation confirmation, I did not reverse that June debit as they provided an explanation.

However, the debits have continued ********ly.

I have contacted their offices multiple times. Each time, I’m told they can see that the policy is indeed cancelled and that the matter will be escalated to the collections department. Yet nothing has changed.

I called again on 24 November and was assured the issue would be resolved. Still, on 27 November, another debit went off.

How long is this going to continue? This experience makes iWYZE feel completely unreliable. I am extremely disappointed and will not tolerate this ongoing, unacceptable behaviour.