EXTREMELY POOR SERVICE AND A ***** COMPANY

EXTREMELY BAD AND POOR SERVICE (***** COMPANY) I ADDED A CAR UNDER THE SAME INSURANCE NUMBER ONLY TO FIND OUT THAT IT DOES NOT SHOW THAT I HAD AN ACCIDENT AND CLAIMED AND WAS PAID FOR MY CLAIM BUT STILL THEY STILL EXPECTED ME TO PAY FOR THE SAME CAR WAS ALREADY PAID FOR .THE MONEY THEY SAID I WILL PAY WAS NOT THE SAME AS THE ONE THAT WAS DEBITED ON MY ACCOUNT. I HAD TO STOP THEIR DEBIT ORDER BUT THEY STILL TAKING MY FROM MY ACCOUNT AND I HAD TO CREATE A NEW CAR INSURANCE WITH THEM GUESS WHAT THERE IS A TOTAL DIFFERENT QUOTATION AMOUNT BUT THE DESCRIPTION IS THE SAME.AGAIN THEY TRIED TO ***** ON MY ACCOUNT I EVEN CLOSED THE OLD POLICY WITH THEM BUT STILL THEY STILL DEBITING USING DIFFERENT REFERENCE NUMBERS AND THAT IS TOTAL *****. THE STAFF HAS EXTREMELY POOR SERVICE ONE OF THEM IS GUGU MSIBI FROM CLAIMS WHO FAILED TO ASSIST ME HAD AN ATTITUDE WHEN I SPOKE TO HER. THIS IS A FRUSTRATION HAVING MONEY TAKEN FROM YOUR ACCOUNT FOR THE CAR YOU DONT EVEN HAVE AND STILL HAVE TO PAY FOR BANK CHARGES :( I HAVE SENT AN EMAIL TO THEIR COMPLAINTS DEPARTMENT WITH NO RESPONSE TILL TODAY THEIR MANAGERS ARE NOT AVAILBLE TO ASSIST TELEPHONICALLY I AM TIRED OF CALLING THEM . THIS IS REALLY TRAUMITISING