Extremely Poor Service

Recently hit a pothole, which obviously is become a more common thing in our country, if you have been on the road one can surely see the condition our roads are in, Nevertheless i put in a claim with My insurer Iwyze , and provided all the details required, from police report, access to my phone to see or validate that i was not texting and driving etc.... I was quick in providing this information to ensure that the claim goes quickly as possible, but dealing with Iwyze has been a nightmare because no one provides update, or feedback or anything, i literally had to hold for 54 Minutes and they answer the phone and just stay silent, you can easily hear people speaking in the background, its extremely difficult to operate and move around without a car and Iwyze clearly does not comprehend that, this absolutely ********** customer service.