EXTREMELY POOR CUSTOMER SERVICE FROM MANAGEMENT TO CONSULTANTS

I HAVE CALLED ON THURSDAY THE 8TH OF AUGUST 2024 11H32AM TO CHANGE MY BANKING DETAILS AND I RECEIVED THE CONFIRMATION VIA SMS THAT CONFIRMED THAT MY BANKING DETAILS HAVE CHANGED. THE GUY TOLD ME THAT THEY WILL DEDUCT LATEST BY THE 10TH OF AUGUST 2024. I THEN CALLED YESTERDAY 12 AUGUST 2024@ 13H28 AS I SAW THAT MONEY WAS NOT DEDUCTED AND 15DAYS THAT I AM GIVEN BY OLD MUTUAL HAS NOW PASSED ON THE 9TH OF AUGUST. ON MONDAY THEIR TOLD ME A TOTALLY DIFFERENT STORY NOW I ASKED HER IF WHO DO I BELIEVE HER OR THE PERSON I SPOKE TO ON THE 8TH WHO CONFIRMED THAT MONEY WILL BE DEDUCTED ON MY ACCOUNT. BOTH OF THE EMPLOYEES ARE TRAINED BY OLD MUTUAL BUT THEY HAVE DIFFERENT KNOWLEDGE AND WE GETTING ****ED IN THE PROCESS AS NOW MY CAR IS NOT INSURED QUESTION NOW IS AM I SUPPOSED TO PAY FOR THE DAYS THAT MY CAR WAS NOT INSURED BECAUSE NOW IF I HAPPEN TO BE INVOLVED IN A CAR ACCIDENT THEY WILL NOT PAY. THEIR SERVICE IS EXTREMELY POOR FROM CUSTOMER SERVICE TO COLLETION DEPARTMENT TO COMPLAINT ALL OF THEM EXTREMELY POOR.I WOULD PERSONALLY ADVISE PEOPLE NOT TO USE INSURANCE FROM OLD MUTUAL AS THEY ARE ****MERS