Extremely Frustraded and dissapointed with iwyze Insurance

my husband had an accident on 30 September 2025, since the accident we've submitted all the documentation that was required,this is now 16 days later and still we dont have any feedback , we don't recieve any communication , no updates we as the client need to do daily calls, we need to do follow ups. when i called them monday is was advised that they awaiting on Manager approval , tuesday and yesterday it was a different story now they are waiting on tyre measurements - it feels like iwyze is looking for loopholes instead of helping, we are loyal clients for more then 7 years and this is the service that we are recieving.