Extremely disappointing service/ lack thereof

On Sunday 15th March I had an issue at home and since the customer care dept is closed on a Sunday I logged a claim on Monday morning at 8.20am. Upon registering the claim I advised the consultant that I require someone to urgently come through as my gas plate hob had shattered and there was glass everywhere and this could not be removed since an assessor has to view the incident to be able to verify what I was claiming for. the entire day there was no contact. On Tuesday midday a lady contacted me from the service provider and I explained the same issue to her and asked to please assist asap. She said that they do not have anyone available to come through they will send someone on Wednesday but cannot confirm a time. I then contacted Iwyze again at around 13.35 to ask them to please assist. The consultant showed no care for my issue, he didn't even acknowledge as I was explaining my problem, there appeared to be no interest from his side, he then said to me that if it is such an issue that I should remove the glass, I then told him how was the assessor then going to see what has happened, again no care from him...I asked him to please get back to me before close of business, no feedback from him or anyone from Iwyze. This morning I get an sms advising that my claim is still being validated....totally unhappy with the service from IWYZE ***....Will definitely be cancelling this policy and will not recommend them to anyone...