EXTREMELY BAD SERVICE FROM CLAIMS DEPARTMENT

I am having the worst experience with Iwyze. I was involved in an accident and they wrote my car off as the costs for repairs were reportedly too high. Now I'm being sent from pillar to post and not getting any information regarding the progress of my claim. My claim is being handled by a Thami Ndaba who is never available to speak to me on the phone and never replies to my emails. I submitted all of the documents needed but to this day the claim has not been forwarded to management for review and there's no explanation as to why the claim has not been forwarded yet as they have all of the documents needed. To top all of this mess they are still going to deduct the month's premium for a car that they've written off.