Extreme time period for feedback and non-payment of a simple claim.

Since May 2019 I have been waiting for iWYZE to pay our GAP cover claim. Not only have we provided all the requested information, but almost every month since May 2019 did we remind iWYZE to provide feedback on the status of our 'simple' claim and to do the payout. Still no response, and obviously no payment!

The nature of the claim is of such a nature that it is simple and also was previously acceptable by iWYZE. That time it took almost 6 months to payout!

This is unacceptable behavior from iWYZE. The Rating above is Poor service, but 'No Service' would be a more apt description.