Excess recovery

I have have had a terrible experience with Iwyze insurance. I had an accident in 2016 April, I was hit by someone from behind on the highway. I paid the excess. I am following up on Iwyze regarding the excess money, no one is giving me feedback. I started enquiring about this a month ago, till today no one is able to tell whether they were able to recover the excess or not from the lady. Today I tried following up again, I was send from one person to another. No one bothered to help me. Instead I was given different numbers. I called Iwyze 086 number, was transferred to ********** 793, was referred to ********** 941, who referred me to ********** 913, who also referred me to ********** 828 and last was referred to ********** 111 who rudely transferred me to the 086 number. How hard it is to give the client feedback? After 3 years, still they have answers for and the service is pathetic. All I wanted was just feedback thats all.

The claim number 939832