1 reviews | Active since Oct 2016

26 Sept 2017, 17:43

Excess Not Being Paidback !

I was once involved in an a tragic painful accident that was not caused by me and nearly lost my life .

Iwyze helped me sufficiently I won't lie and increased my premium to the amount that I can't even afford. Well it's ok , long story short! , I have beef wth their legal department, they never answer phone calls NEVER!! They don't bother to get back to yu with regards to my recoveries of my accident.

It's been 2 weeks now , been calling them continuously but no answer surely I had spent over R100 of airtime trying to get assistance. You will wait on the line for over 10mins , last time took me over 20mins while holding .

I spoke to this lady from legal department and told me that their attorneys are at PTA and they are the company that Iwyze use for such occasions and that promises to come back to me last week but dololo. I'm not happy coz my excess was 13000.

It's been 7 months without hearing from them , im at the stage to give up now . PATHETIC.

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Replies (1)
iWYZE
iWYZE's reply27 Sept 2017, 17:03
Official

Dear neo-ramaphoko

We regret to learn that our service has disappointed you.

We are currently investigating your concerns and we will provide feedback soon.

Regards

iWYZE team