Excess discussed and agreed on over the phone is not what’s in the policy document , we agreed on a R4100 excess and but there’s R6200 on the document

Excess discussed and agreed on over the phone is not what’s in the policy document , we agreed on a R4100 excess and but there’s R6200 on the document. Also, she noted me as having had 3+ years uninterrupted cover before ,that’s not what we agreed on