Excellent service from Tebogo Lefakane

I submitted gap cover claims on 28 April 2021. On the 5th of May I submitted an additional document. I received no feedback on my initial email during this time, besides the automated email.

On 12 May 2021, I finally decided to give them a call and I spoke to a very friendly and helpful Tebogo Lefakane. He quickly got all my documents together and within an hour I received feedback on my claims.

This 5 star rating is purely for Tebogo's excellent service and his quick and efficient attitude.

However, it is still unacceptable that I had to call in myself on 12 May 2021, after having submitted a claim on 28 April 2021 with no feedback during this period.