Empty promises

My vehicle was in an accident 30th December written off 16 January and was promised that I would be payed within 24 hours and this was on Monday 4th Feb. I started calling the call Centre today 6th Feb and when asking to speak to the team leaders it's either they in a meeting and will call me back or alternatively I'm put on hold and later the agents cut the call. I spoke to Crystal and lebohang and both cut the call whilst I was holding for the team leaders