Dreadful service

I have sent emails held on for an hour at a time been cut off countless times, not been able to find the right department because of the frustrating voice messages that are absolutely so impersonal. Been promised a response in 2 days by email 19 days later no one has contacted me and I am no where near finalizing my claim. The doctor's keep asking for the balance of the payment and it is entirely embarrassing to not pay them due to delays and dreadful service from Old Mutual Gap I am hoping that by broadcasting my displeasure something might happen...totally unhappy client if I treated our clients like this in our business we would have no clients