OT
Orateng T
1 reviews | Active since May 2016
26 May 2016, 12:01
Double Premium Deduction
<p>I am a pensioner and have insured my car with Iwyze. On 01/04/2016 my premium of R494,67 went out of my account as usual, and was supprised when on 29/04/2016 another R494,67 came out of my account again. I have been sent from pillar to post when I queried this transaction. As a pensioner every cent counts is budgeted for and really cannot afford to be dealing with such inconveniences.</p> <p> </p>
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iWYZE's replyOfficial
26 May 2016, 14:13Thank you for taking the time to write to us.
We apologise for the inconvenience this has caused and that you have not received any assistance when contacting our call center.
Your complaint has been escalated to the Client Services Dept. to acknowledge and discuss your complaint.
The complaint reference no is: MF-*** TSHENKENG, ORATENG to provide you with prompt response.
Should you have any queries please email ***.
Best Regards
Tamsin
Iwyze Team
Best regards,
iWYZE's reply26 May 2016, 14:13
Official
Thank you for taking the time to write to us.
We apologise for the inconvenience this has caused and that you have not received any assistance when contacting our call center.
Your complaint has been escalated to the Client Services Dept. to acknowledge and discuss your complaint.
The complaint reference no is: MF-*** TSHENKENG, ORATENG to provide you with prompt response.
Should you have any queries please email ***.
Best Regards
Tamsin
Iwyze Team
Best regards,