Don't Trust Joe Masilela to Investigate your Claim Fairly

I had my car insurance claim declined by Old Mutual Insure on the basis of witnesses claiming I had been speeding, Old Mutual claimed I also made no attempt at minimising the effects of the accident. I was confused because I did not speed and I also did brake and swerved the car to minimise the effect of the accident. When I asked them for all their evidence and cell phone recordings, even the one's with me, they declined, saying it's their "property". If you are confident about your claims and are willing to go to court, then you would have no problem sharing the evidence, after all there is Discovery during a court case where sides have to provide evidence to each other anyway. This is very shady behavior by a giant like Old Mutual Insure. But this was only the beginning of the saga.

I then requested my Tracker report from Tracker myself to find out what it said. To no one's surprise, it shows that I in fact was not speeding and I also harshly braked to minimise the effect of the accident.

I was so surprised because for a person doing this for a living it should be very easy to just check the Tracker report and see that what the witnesses were claiming were lies, moreover, it shows I attempted to minimise the effects of the accident by breaking and swerving.

It then took the Ombudsman for Short Term Insurance(OSTI) office to have them share the evidence. Just for the recordings to show that my assessor was leading the witnesses on, claiming I had "caused the accident", when beginning conversations. This had obviously been rehe****d. I was so stunned at the level of bias my assessor showed.

If your assessor is Joe Masilela at Old Mutual Insure please be very careful, if it were me I would even ask to be re-assigned to another assessor. This is together with his manager, Delano Chame, who acted removed from the matter when I asked if all of this makes sense, he said he "doesn't know".

It's a year later now and I'm still working through the matter, paying for a car I can't drive/ or fix, all because the assessor was either grossly *********** or is biased against me.

It is true that as black people in this country we will always be underestimated, we will be discriminated against because we are seen as less than. They probably thought because I am young, and black, I don't have the means to fight a big insurer like them. Well, they have another thing coming!