Don't sign up with iWYZE

iWyze is the worst. I should've checked the reviews here before becoming their customer. I contact Old Mutual, Old Mutual says they don't have a record of my life insurance (is iWyze not under the big umbrella called Old Mutual?). Every time I called they would say that I only have a unit trust... How because I'm paying every month for the life cover? That is the first unprofessional thing they did. I was told that I would receive an email confirming the agreement and contract, it's been 5 months and I still have not received an email from iWyze even after calling them countless times trying to figure out if they have the correct email address (they have my email address). The sales consultant I spoke to said that if I don't get the documentation, I have the right to my money because the contract is null and void. I requested the recording so that I have evidence, of course I did not receive that.

Secondly, I received an SMS 1-2 months later stating that "In accordance with the terms and conditions of the policy, (the very same ones which I never read or received after requesting the sales consultant to send them to me) this could result in the termination of your policy and the loss of valuable benefits. I tested two days after speaking to the consultant.

There are just too many companies involved here, and since I did not receive an email, I do not know what to make of it. Debit orders in my account Old Mutual (I'm guessing that's iWyze but like I said earlier, they're not 'the same thing') and M-sure. I reversed M-sure because I did not know who they were until I received an email (yep, it has to do with money and all of a sudden they can send emails). I send my requests to this email I received and once again I'm speaking to myself.

The sales consultant I spoke to said if I don't get correspondence (especially the welcome package), I can request my money back. iWyze, M-sure whoever you are please send all my installments back, your issue is not with me, fix your house it's a mess.

If you are looking for life insurance or anything that has to do with iWYZE, I would advice you not to even consider them. I worked well with Old Mutual (for years on end unit trust), I am shocked at the service I received (or did not receive) from iWyze.