1 reviews | Active since Jan 2021
DON'T JOIN IWYZE. POOR SERVICE.
I have been trying to get hold of the customer careline and I haven't been successful. I have made several attempts at trying to call, but the call gets disconnected when I'm caller number 1 (after 20 minutes of holding).
I hit a pothole on Saturday around 20:00 and I called for roadside assistance, when they got there your team (help line) advised that they should take the car in for inspections just in case there's any major damage to the vehicle. And they also said I should go to the police to do an accident report, so I can get the case number (done already). I need to open a claim but now, I'm unable to get hold of your help line and you can imagine I am dissatisfied with the poor service I have been getting since the day of the incident.
The poor service has been shocking. Definitely going to terminate my contract with IWYZE.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for assistance. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for assistance. Kind regards
The iWYZE Team
AGAIN holding for over 20 minutes and being told the person on the other line is not there.
AGAIN holding for over 20 minutes and being told the person on the other line is not there.