RM
Refiloe M

1 reviews | Active since Aug 2016

25 Aug 2016, 05:00

DON'T TAKE MY MONEY AS YOU PLEASE

<p>I am sick and tired of receiving mixed messages from iwyze. One minute I am getting installment decreases, the next you take as much money as you want. Today was the last straw. You have debited more money than agreed uponbtoday (25 August 2016) and not the lowest fee as per the agreement.</p> <p>Firstly you kept taking exorbitant amounts from me for car insurance, regardless of the fact that my car depreciates every year and now you decide to take however much you want from my account as and when you feel like it? NEVER. Not on my watch.</p> <p>I would like you to REVERSE the money you have just taken and debit the lowest amount as previously stated. This is not iwyze's money. This is MY money - you can't take however much money as you please whenever you feel like adding in a bit of "admin" fees or whatever. The only form of contact I would like to have further with anyone from your team is to let me know that that this has been done. I would like to recieve this money TODAY. (25 AUGUST 2016)</p>

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Replies (1)
iWYZE
iWYZE's reply25 Aug 2016, 06:59
Official

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

Your complaint ref. is Complaint ref. MF- ********** 716

We are investigating your matter to establish what transpired regarding the incorrect amount deducted, the outcome will be communicated with you soon and if any refunds are due, we will gladly process urgently.

We look forward to resolving this matter in a manner that you will find satisfactory.

Regards,

Rodwell

iWYZE Team