MH
Marcie H

1 reviews | Active since Feb 2018

26 Jan 2019, 13:28

Does not exist on 1 dial tone

I contacted call Centre for mutual & federal regarding a claim as my car was in an accident. I contacted the call centre on *** I was welcomed with an Operator dial tone to please press 1 for a claim emergency which I did then was told ‘number does not exist’ how? I pressed 1 as per operator and was told number does not exist?? What number do I call if dial 1 was incorrect?

0
Replies (1)
iWYZE
iWYZE's reply28 Jan 2019, 13:44
Official
Dear Marcie 

We acknowledge receipt of the complaint.

We will escalated the complaint to Old Mutual Insure for urgent assistance.

Kindly expect a call from the team.

Regards
The iWYZE Team

Best regards,