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Rubert S

1 reviews | Active since Oct 2011

03 Aug 2018, 08:03

Do not trust Old Mutual short term insurance

I was contacted by Iwyze informing me that they cannot insure my house building due to multiple claims. Firstly the claims are not correctly recorded and the content insurance is confused with the building insurance. A claim payment on furniture is not a building claim. Repairs on water pipes is not a building claim and does not even have an effect on the no claim bonus. This incorrect information now caused my vehicle premiums to double. All this is highly unaccetable for a company like Old Mutual. I was also informed that the matter cannot be negotiated, arbitrated or be dealt with by an Ombudsman.

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Replies (2)
iWYZE
iWYZE's reply03 Aug 2018, 09:40
Official

Dear Rubert

We acknowledge receipt of your complaint and we are sorry to learn about the poor service experience.

Kindly allow us some time to investigate on the concerns raised and feedback will be communicated soon.

Regards

The iWYZE Team

RS
Rubert S's update05 Aug 2018, 18:08
Reviewer Update
Dear iWyze In looking at my claims and querying the latest claim on the paving I understand that the claim was approved at an amount of R2800. In contacting the contractor he told me he charged R7000 and was paid such. According to the iWyze claims report R11000 was paid. This is grounds for further query as to where the difference of these funds went to and why the payment was R8000 more than what was approved. A previous claim was recorded as building damage due to lightning but was actually damage to a motherboard of a fridge which is home content insurance. The payment of R7000 for fridge repair was questioned at the time as it was needed to determine what the replacement value would have been as I am sure it would have been less expensive looking at replacement instead of repair. Answers is needed on these questions!!!