DO NOT TAKE COVER WITH iWYZE!!!!

Words can not even begin to describe the disgust and utter disappointment I have for Old Mutual iWyze Life insurer that I thought was a reputable organization that will assist my family in time of need when I am not around but they will fail you even when you are still alive!!! Please be warned that my review will be long as the complaint begins 30th Oct and YES mind you it is now the 9th December :-( Lebogang- Spoke to this agent where I had sent the ssd string shown on TV.. She called and we went through the whole questionnaire process on taking a life cover, after I disclosed the truth on all medical questions, she read the disclaimer and I was welcomed. Mmm funny! I had a need to change my account details that was used to debit and I called in, the agent assist me to change and he sent me the updated documentation. Upon receiving them I took the time to read them again and then discovered that I had an Accidental life cover which does not cover Natural causes. Triggers where on! I sent an email to *** on the 30th Oct and another on the 11th Nov as I had not received any feedback. Elsa- This agent called me only on the 17th Nov and advised that the call recording will be listened too and feedback will be given if the agent that gave me the policy (Lebogang) gave me the correct cover that I initially wanted for myself. Elsa did not call me back after 48hrs so I took it upon myself and called in, spoke to Zinolia and she assisted to mail Elsa for feedback.. Elsa eventually came back to me and said the the first agent did mislead me and gave me the wrong cover as I initially disclosed all medicals. I asked to cancel on this day which was 24th Nov. Zinolia had sent me an email confirming my call and she requested my bank details and ID copy. This was sent on this day 24th Nov and I was advised that a request to cancel and refund all my premiums will be sent. I advised Elsa that I want compensation for all the trouble and the lies that company has implicated on me as this is misleading the customer in so many levels as we call in trusting a company to assist us in a time of need... Then again waited for feedback on approval but got nothing then I called back again and asked to speak to Elsa, she told me that no feedback and docs received, I told her to liaise with Zinolia as the docs were sent to her email as she was keen enough to assist and confirm that the refund should be done. At that time I was furious because arent they suppose to have 1 system with all my details and notes and any attached documents BUT they didnt, so Elsa had to get from the other agent to then send off on her side. WHAT *******. I then asked to speak to the manager and Bruce from sales called and he apologized as the call was listened too, I then asked if I can get a Life cover instead of a refund and he said it would not be possible so I said then refund my money ASAP. He said he follow through with Elsa and her team which I then trusted and waited for my money as all docs were sent. Jokes on me again... I then called back again 3rd Dec and spoke to Noxolo who was sweet enough to also lie and say that the refunds department said that my refund will reflect on Tuesday the 6th!!! NOTHING. I called again and spoke a very rude Victoria, who showed no sympathy in the matter when I asked for the supervisor and I eventually asked to speak with someone else as I was not prepared to be helped by someone as ill-mannered as her. Elsa came on the line again and she could remember my issue and said the supervisor Jacques said he sent the docs only on the 3RD DECEMBER!!! AND HE IS SENDING IT AGAIN TODAY which was on Tuesday the 6th when I was told money will paid by!!! That time I am boiling to the core but again kept my cool. She said she will give it 48hrs.... And that ladies and gents elapsed today. No call, No feedback, worst and foremost NO MONEY BACK!!!! I wish I could tag the Complaints Board but this copy is going straight to them if I have no feedback or money in this couple of hours from sending this hello peter complaint towards you OLD MUTUAL LIFE iWYZE **** team!! I even feel so sad for the people left to claim with you guys as you are a DISPICABLE COMPANY!!

CALL ME BACK URGENTLY

Disgusted customer NP Ngwenya