Do Not Insure With Iwyze, they have the worst service ever. You will regret it!

If I could I would give them -0/5

This is the worst insurance company, they never and answer their phones, don’t call back when you request for someone to contact you and never fully provide assistance when you eventually manage your speak to someone.

I am trying to cancel my insurance policy so I give them a call and I am told that I have two options:

1. I would need to give them a 31 day notice period then they would cancel it. 2. I can cancel with immediate effect but that means I would forfeit my cover too and they won’t refund me.

This doesn’t legal nor is it fair because I have paid for cover until the end of the of the month. To make matters worse the consultant I spoke too was rude and had a condescending attitude.

“Who’s responsibility is it to read the terms and conditions of your policy?” “Did you not read your policy schedule” “Do you just sign documents without reading them?” We’re some of his comments.

No one informed me about the 31 day notice period, my policy clearly states that i can cancel this policy anytime, either telephonically or in writing and the cancellation will take effect at midnight on the day before your next debit date. It further states that if you request your policy or item to be cancelled on the 15th of the month and your debut date is the 25th of the month, your cover or policy will remain in force until midnight the 24th

I have never had a good experience/ interaction with anyone from Iwyze since insuring my vehicle with them. They lack so much empathy and professionalism. Imagine trusting people with this type of attitude to look after you when you’re in a crisis.