Do not consider insuring with Iwyze

⚠️ WARNING: My Experience with Iwyze Insurance ⚠️

Today marks 9 months since I submitted a claim to Iwyze for hail damage to my home's roof, and I am still waiting for my claim to be paid.

Since December 2025, I have experienced nothing but delays, excuses, and a complete lack of communication. Despite numerous follow-ups, there is still no indication of when my claim will be settled.

I escalated the matter to the Ombudsman, yet I have received no meaningful feedback there either.

What makes this even more frustrating is that Iwyze continues to collect premiums every month without fail, but when a customer submits a legitimate claim, they seem determined to find reasons not to pay. In my case, they attempted to attribute the damage to "maintenance" issues, despite a roof inspection clearly confirming that the damage was caused by hail.

I have to constantly follow up just to get an answer, and even then, responses are limited or non-existent. No customer should have to wait 9 months for a valid insurance claim while being left completely in the dark.

I want to make it absolutely clear that I cannot recommend Iwyze to anyone looking for insurance cover. Based on my experience, they appear more focused on avoiding payouts than supporting customers when they need help most.

Iwyze, enough is enough. It's time to honor your obligations, communicate with your customers, and settle legitimate claims without forcing policyholders into endless delays and frustration.

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