Disturbing Service

I got Into a collision with a taxi on an early Saturday morning, first I called to report the accident to be told they are closed and will be assisted on Monday. (I could be wrong but accident accidents happen 7 days a week) I called again on Monday to be told I'd have my problem solved in 7- 8 days. It's now three weeks later and I'm without a car, struggling to get to work or meetings never mind my personal routines. I left a rather reputable insurance thinking I'd get great service. The only thing they're great at is deducting their premium at the end of the month and stalling on payments when documents have been submitted. I'm on a mission to advise all those who I work with, associate with be It in my office CPT JHB and my family never to even consider iWYZE. I shall be moving all accounts to a different service provider. Really am astonished and flabbergasted at the manner in which this has been handled . I went as far as seeking advice from people within the field as well as seeking legal advice, I'm struggling to get to work in time and constantly having to worry about what I'll have to leave work to do either for work or insurance without a vehicle.