Dissatisfied iwyze client.

claim number - *** . My vehicle was taken in on the 28th March 2026. The assessor is straight through.Vehicle taken to AB PINAAR PANELBEATERS in Bela Bela. Assigned claim assistant is Thabisa Mbaliso. No call, no updates and no communication whatsoever from Thabisa Mbaliso. I called Iwyze myself almost daily at my own cost and still did not find Thabisa Mbaliso who is always not in at the office or comes in late. Collected the vehicle and paid my excess on the 22nd April 2026.Guess what, the car was completely misdiagnosed and not repaired properly. As a result the car broke down again on the very same day of collection and did not even make it home on the 22nd April 2026.It is now 7th of May 2026 (16 days later) since the vehicle was towed for the second time and still no call, no update and no communication whatsoever from Thabisa Mbaliso. I don't even know her voice. I'm still calling Iwyze almost daily and NO ONE knows what's going on with my vehicle except for being told all the time that they will phone me back. No one ever called me back from IWYZE.I copied in the line manager more than twice in my emails Nosi Ntalo and she herself has not called me to hear my side of the story and dissatisfaction with the kind of treatment I'm receiving from IWYZE. As usual, i called again this morning (7 May 2026) and Thabisa Mbaliso is still not at her desk and i was promised to be called back. 16 days later. I called the assessor yesterday 6th May 2026 and nothing has been done on my car at all. IWYZE CAR INSURANCE IS UNPROFESSIONAL, UNCARING AND INCONSIDERATE. This will be taken further.